Welcome to Flex Network Systems, LLC (“Company,” “we,” “us,” or “our”). Flex Network Systems, LLC provides technology, networking, communications, automation, IT support, and related digital business services to residential and commercial customers.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, communicate with us, request services, or participate in our SMS messaging program.
By accessing or using our website, submitting your information, requesting a quote, scheduling services, or opting into communications, you agree to the terms of this Privacy Policy. If you do not agree, please do not use this website or our services.
Please read this Privacy Policy carefully before submitting any personal information.
1. Information We Collect
A. Personally Identifiable Information
We may collect personally identifiable information that you voluntarily provide to us when you:
• Request a quote or consultation • Schedule services • Fill out a contact form • Subscribe to email or SMS communications • Contact us by phone, email, or through the website • Submit inquiries, feedback, or support requests
The information we may collect includes:
• Full name • Phone number • Email address • Billing or service address • Business information • Service-related details • Payment-related information
If you make a payment, billing details may be collected and securely processed through third-party payment processors. We do not store full credit card information on our servers.
We use your personal information to:
• Provide requested services • Respond to customer inquiries and support requests • Schedule appointments and service reminders • Process payments and invoices • Improve our website, services, and customer experience • Send updates, promotions, and service notifications if you opt in • Administer our SMS messaging program
We may disclose your personal information if required by law or necessary to:
• Protect our legal rights • Enforce our policies • Prevent fraud or abuse • Protect customer or public safety
We do not sell your personal information to third parties.
Email Communications
By submitting your email address, you agree to receive emails related to your account, services, promotions, and company updates. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
SMS Messaging Program
Flex Network Systems, LLC offers an SMS messaging program that may include:
• Appointment confirmations • Service reminders • Customer support communications • Account notifications • Promotional offers and updates
By providing your mobile number and opting in, you consent to receive recurring automated marketing and informational text messages from Flex Network Systems, LLC at the phone number provided.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Consent to receive SMS messages is not a condition of purchase.
Mobile Information Sharing
Phone numbers and mobile information collected for SMS communications are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
B. Non-Personally Identifiable Information
We may automatically collect non-personally identifiable information when you visit our website, including:
• Browser type • Device type • IP address • Operating system • Pages visited • Website activity and usage data
We may use cookies, analytics platforms, and similar technologies, including Google Analytics, to improve website functionality, analyze traffic, and enhance user experience.
You may disable cookies through your browser settings; however, some website features may not function properly.
2. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties.
We may use trusted third-party providers for:
• Payment processing • CRM and automation systems • Scheduling software • Email communications • SMS delivery services • Website hosting and analytics
These providers are contractually obligated to maintain the confidentiality and security of your information.
3. Children’s Privacy
Our services are intended for individuals age 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.
4. IP Addresses
We may use IP addresses to diagnose technical issues, improve system administration, prevent fraud, and analyze website usage trends.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, misuse, disclosure, or alteration.
However, no method of internet transmission or electronic storage is completely secure. By using our services, you acknowledge and accept this risk.
6. Updating or Removing Your Information
You may request to update, correct, or delete your personal information by contacting us directly using the contact information below.
We will respond within a reasonable timeframe, subject to applicable legal and operational recordkeeping requirements.
7. Withdrawing Consent
You may withdraw consent for marketing communications at any time by:
• Clicking the unsubscribe link in emails • Replying STOP to SMS messages • Contacting us directly
Please note that we may still send non-promotional communications related to active services, transactions, or support requests.
8. Terms of Use
Your use of this website and our services is also subject to our Terms and Conditions.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
10. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
• Completing a form on our website • Requesting a quote or consultation • Booking a service appointment • Providing verbal consent • Texting YES to +1 (813) 403-0545
SMS Compliance Disclosure
By opting into our SMS messaging program, you acknowledge and agree to receive recurring automated text messages from Flex Network Systems, LLC.
Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe. Reply HELP for assistance.
Your mobile information will not be sold or shared with third parties for marketing purposes.